- Accepts Etsy gift cards
Welcome to Rustiek where wood building and home decor is our passion. Custom orders welcomed. Enjoy the shop!
Payment is expected at time of purchase. All major credit cards and PayPal accepted.
I do my best to ship the items on time but delays do happen as everything is made to order. If you need an item by a specific date please let me know. The shipping time specified on items may take longer depending on the amount of orders I have at that time. I do my best to communicate delays. Orders ship the weekend following the ship date.
I ship most items via Fed ex. Any items damaged in shipping needs to be reported to my shop within 5 days. In case of damage pictures need to be obtained from the buyer of the outside packaging showing the damage as well as the item/s itself.
For shipments going to Alaska or Hawaii please email us for shipping cost prior to ordering your products.
Seller is not responsible for lost or stolen packages.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders are non refundable or returnable. Custom orders include size, color, words/names and specialty made items.
For non custom orders, if for any reason you are not satisfied with your item/s within 1 week of receiving it, I will accept returns less shipping costs to and from. To qualify for a refund the item/s must be returned to me undamaged. Refund will be issued when item/s are received and inspected.
Any non custom order over $250 is non refundable. A store credit will be issued for in store or online purchases.
Restocking fee of $25 for all returns.
Phone: (616) 212-3677